1, In order to guarantee and improve credit of our company products and make cumsters pleasure to buy and use, it is an important key to do well after-sale service. Hreby is stipulated the rules of after-sale servic

    2, Responsiblities:
After-sale service should be adminstrate by sales department, and need the supporting of quality inspection departemnt, technical department, production department, adminstration department.

    3, Procedures
    3.1 Working scope
    3.1.1 establish users’ files
    3.1.2 analysis users and market trends regularly
    3.1.3 visit main customers regularly
    3.1.4 assure quality 3-Rs( return, replacement and repair at no charge)
    3.1.5 quality inforamtion feedback and handling
    3.1.6 Users reception

    3.2 Establish users’ files
    Sales department designates a person to collect users information, fill Q/ZYF19-01 uasers file card, divide into tewo tyes which one is impoatent clients( often place big orders) and the other is common clients( once place the oder). After a fixed time, two types maybe exchange to each other, thus at the end the year should have annual indentification and adjustment.

    3.3 Analysis users and market trends regularly
    Sales department should analyse users and market trend at least half an years each time, advise some necesarry plots and suggestions. Then the document is kept by self and also report to vice-manager.

    3.4 visit important clients regularly
    Sales department should use telphone and letters and visiting and other way to contact clients positively. As the important users, each year should visit them at least once, solicit the views of users, communicate information, think users’thoughts, improve the quality service.

    3.5 Assure quality 3-Rs ( return, replacement and repair at no charge)
    As for products sold, if customers raises quality issues, we would immediately let customers to return or inform quality inspection department to indentify at the scene. After confirming thequestion, repair or replacement without any delay.( 3-Rs has been included by quality information management.)

    3.6 Users’ reception
    As for the users’visting, we must warmly welcome which all accommodation, transportation must be given as much as possible.

    3.7 Quality information feedback and handling
    Quality inforamtion can com from telephone, telegraph, mail, visitors talking and other ways. Sales department should designate a person to collect the information, fill out the registrationQ/ZYF19—02 quality information, feedback form(including the users returnsinformation).If the information needs go to other departments to deal with, it needs be filled one copy which should be kept one and trasfer one. Sales department should follow the handling of reply to users , and the written reply should kept.

    4, records and report users file card Q/ZYF19---01
    Users and market trend analysis report which has non-fixed form
    Users inforamtion registration and feedback form Q/ZYF19---02
    Users consultation form Q/ZYF19---03
    Commitment to quality and service measures

    First, our prduced goods and sub-suppliers provided outsourcing and cooperation part would undertake the quality responsibility issused by “ Quality Law of People’s Republic of China”.
    Second, strictly complied with ISO9001 International Quality System to design, manufacture and inspect.
    Third, our prodcts are assured operate without fault and inline with GB standard.
    Fourth, after-sale service measures:
Before-sale:
    1, free technical consultion and technical guidance.
After-sale:
    2, free adjustment at scene and guidance installation until inspected and accepted.
    3, 3-Rs is assured during the warranty period within three years, Within one year after warranty period quality problems which was caused by poor internal equipment to cause equipment damage or can not work properly, free maintenance and replacement will be provided.
    4, When received formal notification from (letter, fax), maintence services should offer solution projects in 24 hours and send peoples to handle at scene.
    5, Supply demand side with operation , maintence staff technical skills training.
    6, Suplly demand side with new technology, new skills, communicate information and
advisory services.
    7, Provide deamnd side with long-term maintance technology.
    8, Supply demand side with long-term spare parts( free in warranty period, only charge of external cost after warranty time).
    9, Life-service.
    Fifth, in the process of equipment installation and operation with one year, if manufacuting quality problems appeared, free repair or replacement . If equipemnt damage is cause by transporting, keeping, or improper using, supplier would help to solve the problems and providing technical services.